Frequently Asked Questions

Delivery is free on orders over R2,000 within South Africa. Orders under R2,000 pay a flat R200. The delivery cost is shown at checkout before you pay. Some large or bulky items may need an extra delivery charge; if so, we contact you to confirm before dispatch.

Delivery takes 3–5 business days anywhere in South Africa, from receipt of payment. It is free on orders over R2,000 and R200 on orders under R2,000.

Yes. We deliver nationwide by courier, in 3–5 business days. See our shipping policy for details.

Yes, collection is free from 27 Talisman Ave, Bedfordview, Germiston, 2008, by appointment. Please wait for confirmation that your order is ready before collecting.

You will receive a confirmation once your order has been shipped. For an update, contact us with your order number.

Prices on the website exclude VAT. VAT is added at checkout, so the checkout total includes it.

You can request a return within 30 days of delivery. Items must be unused, not installed and in their original packaging. A 15% handling fee applies to correctly supplied goods that are returned, and 25% where goods were correctly supplied but returned under dispute conditions. Returns must be approved before you send anything back. Full terms: Refund & Return Policy.

Specials and buyouts (final sale items), installed lighting products, consumables such as light bulbs, and products damaged by misuse, incorrect installation or electrical surges.

Please inspect your order on arrival. Report damages or shortages within 24 hours of the invoice date, with the original invoice and packaging. Defective, damaged or incorrectly supplied items can be exchanged within 30 days of delivery.

Approved refunds are processed within 5–10 business days to the original payment method.

Yes. All products carry a 1-year warranty against manufacturing defects. The warranty does not cover wear and tear, misuse, incorrect installation, or electrical surges and external damage. To claim, email quotes@lightsonline.co.za or call 011 568 2275.

Our range includes Synerji, SPAZIO, Eurolux, Radiant, Honey Badger, K-Light and PioLED lighting, fans, heaters and electrical supplies.

Match three things: the fitting on the base (for example E27, B22, E14 or GU10), the colour temperature (warm white 3000K, cool white 4000K or daylight 6000K) and the brightness in lumens rather than watts. Our guide to light bulb types explains each one.

Electrical installations must be carried out by a qualified electrician in line with South African regulations. If you need help choosing a fitting, call or WhatsApp us.

Yes. Trade customers can request a quote by phone on 011 568 2275, on WhatsApp at 081 696 3851, or by email at quotes@lightsonline.co.za.

Showroom visits are by appointment at 27 Talisman Ave, Bedfordview, Germiston, 2008. Call 011 568 2275 or WhatsApp 081 696 3851 to book a time.

Call 011 568 2275, WhatsApp 081 696 3851 or email quotes@lightsonline.co.za. We are available Monday to Thursday 8:30am–4:30pm and Friday 8:30am–3:30pm, and aim to reply within 24 hours on business days.