Frequently Asked Questions

Lights Online

What Are Lights Online Products?

We're proud to offer a curated collection of Synerji lighting products, renowned for their exceptional quality, durability, and stylish designs. Whether you're looking to transform your home, office, or outdoor space, Synerji has the perfect lighting solution for you.

What Makes Lights Online Better Than Other Brands Online?

When it comes to online lighting retailers, Lights Online stands out. Our commitment to quality, customer satisfaction, and innovative designs sets us apart. We offer a carefully curated selection of Synerji lighting products, renowned for their exceptional craftsmanship and durability. Experience the difference of shopping with a brand that prioritizes your lighting needs and elevates your living space.

Are Your Products Compatible With Smart-Home Technology?

Our Synerji lighting products are designed to seamlessly integrate with your smart home ecosystem. Enjoy the convenience of controlling your lights from your smartphone, tablet, or voice assistant. Whether you're looking to set mood lighting, automate your home, or simply add a touch of convenience to your daily routine, our smart lighting solutions have you covered.

What Is The Average Lifespan of Your Lighting Fixtures?

Synerji lighting fixtures are designed to provide long-lasting performance. With proper care and maintenance, you can expect your Synerji products to illuminate your space for years to come. Our commitment to quality materials and innovative manufacturing ensures that your investment in Synerji lighting will pay off in both style and durability.

Do You Offer Custom Lighting Solutions?

How Do I Choose The Right Wattage For My Lighting Needs?

Selecting the appropriate wattage for your lighting needs is essential to achieving the desired level of brightness and ambiance. Please feel free to contact our sales agents on the number provided on our contact page and speak to our experts to assist you in making the right choice. Consider factors such as the size of the room, the intended use of the space, and your personal preference for lighting intensity. By following our recommendations, you can ensure that your lighting fixtures provide the perfect illumination for your home or business.

Do You Carry Energy-Efficient Lighting Options?

Yes, we offer a wide range of energy-efficient lighting products, including LED fixtures and bulbs.

Are Your Products Suitable For Outdoor Use?

We offer a selection of outdoor lighting fixtures that are designed to withstand harsh weather conditions.

Shipping & Returns

What Are Your Shipping Rates?

Free Shipping: For orders over R1,050 within South Africa.

Standard Shipping: A flat rate of R150 for orders under R1,050 within South Africa.

What Is Your Return Policy?

Return Window: Items can be returned within 7 days of delivery.

Conditions: Items must be in original condition, unused, and with all original packaging.

Returns Process: Contact our customer service to initiate a return and receive instructions. Contact information is on our contact page.

Refunds: Refunds will be processed within 7 business days of receiving the returned item.

How Long Does It Typically Take For Orders To Ship?

Do You Offer Professional Installation Services?

What Is Your Policy On Damaged Or Defective Products?

If you receive a damaged or defective product, notify Lights Onlines' customer service within 7 days of delivery.

Can I Exchange a Product For a Different Size Or Style?

Customer Service

How Can I Contact Your Customer Support Team?

You can contact our customer support team by email or phone. Our contact information is available on our contact page.

Do You Offer Warranty Coverage For Your Products?

How Do I Track My Order?

Can I Modify or Cancel My Order After It Has Been Placed?

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