Privacy policy

 

 

Privacy Policy – Lights Online

 

 

1. Introduction

 

Lights Online (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used in a lawful, transparent, and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make use of our website.

 

 

2. Information We Collect

 

We may collect the following personal information when you interact with our website or make a purchase:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment providers)
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and browsing behaviour on our website
  • Date, time, and duration of visits
  • Referring website or URL

 

 

3. How We Use Your Information

 

We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To manage payments and deliveries
  • To provide customer support and respond to enquiries
  • To improve our website, products, and services
  • To personalise your shopping experience
  • To send order updates and transactional communications
  • To send marketing communications (only if you have opted in)
  • To comply with legal and regulatory obligations

You may opt out of marketing communications at any time.

 

 

4. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance
  • Analyse website traffic and usage
  • Personalise user experience
  • Support advertising and remarketing (where applicable)

You can control or disable cookies through your browser settings. However, this may affect website functionality.

 

 

5. How We Protect Your Information

 

We take reasonable and appropriate technical and organisational measures to protect your personal information against:

  • Unauthorized access
  • Loss, misuse, or alteration
  • Disclosure or destruction

Payment information is processed securely through trusted third-party payment providers. We do not store full credit card details on our servers.

 

 

6. Sharing of Information

 

We may share your personal information with trusted third parties only where necessary, including:

  • Payment processors
  • Courier and delivery services
  • Website hosting and IT service providers
  • Marketing or analytics providers (where applicable)

We may also disclose information if required to do so by law, court order, or legal process.

We do not sell your personal information to third parties.

 

 

7. Data Retention

 

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

 

 

8. Your Rights

 

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Object to or restrict certain types of processing
  • Withdraw consent for marketing communications at any time
  • Request a copy of your personal data

To exercise these rights, contact us using the details below.

 

 

9. Security of Your Information

 

We take reasonable steps to ensure your personal information is secure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

11. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Lights Online

Phone: 011 568 2275
Email: quotes@lightsonline.co.za
Address: 27 Talisman Ave
Bedfordview
Germiston
2008