Shipping policy
Shipping Policy – Lights Online
- Shipping Coverage
We deliver throughout South Africa.
Customers may also choose to collect their orders directly from our premises at:
27 Talisman Ave
Bedfordview
Germiston
2008
2. Shipping Costs
Orders over R1500 qualify for free delivery within South Africa.
Orders under R1500 will incur a flat shipping fee of R150.
Shipping costs will be clearly displayed at checkout before payment is completed.
3. Delivery Timeframes
Standard delivery time is 5–7 working days from the date the order is confirmed and payment has been received.
Delivery times are estimates and may vary depending on location, courier availability, or external factors beyond our control.
We will always keep customers informed of any significant delays.
4. Order Processing
Orders are processed once full payment has been received.
Orders are typically processed within 1–2 business days before dispatch.
You will receive a confirmation once your order has been shipped.
5. Large or Bulky Items
Certain large, heavy, or bulky items may require additional shipping charges.
If additional charges apply, our team will contact you before dispatch to confirm and obtain approval.
No additional charges will be applied without customer consent.
6. Delivery Responsibility
We use trusted third-party courier services to deliver orders.
Once an order has been handed to the courier, delivery becomes the responsibility of the courier service.
Risk in goods passes to the customer upon successful delivery.
7. Collection Option
Customers may collect orders from our premises:
Address: 27 Talisman Ave
Bedfordview
Germiston
2008
Please wait for confirmation that your order is ready before collection.
8. Undeliverable or Incorrect Addresses
Customers are responsible for providing accurate delivery details.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Contact Information
If you have any questions about shipping or delivery, please contact us:
Lights Online
Phone: 011 568 2275
Email: quotes@lightsonline.co.za
Address: 27 Talisman Ave
Bedfordview
Germiston
2008